Return Policy

Customer satisfaction is our top priority at Diskloop. If you are not satisfied with your purchase, you can return it as long as it meets our return conditions. The process is simple; you just follow a few steps to request a refund or replacement. Below, you’ll find details about our return guidelines, terms, and how to get a Return Merchandise Authorization (RMA). We want to make sure the process is quick and hassle-free.

Return Qualification Requirements:

To ensure a smooth return experience, please confirm that your item satisfies the following requirements:

Return Timeframe: The product must be shipped back within 30 days from the original purchase date.
Condition Standard: Items must be unused, free from damage, and returned in the original packaging as received.
Complete Components: All original tags, labels, manuals, and included accessories must accompany the returned product.

Returns that do not comply with these requirements may be declined or may incur a restocking charge. We recommend reviewing our complete return policy for additional information.

Return Authorization Procedure:

To return an item, you must follow these steps:

Request an RMA Number

Complete the RMA form or email rma@diskloop.com to request a Return Merchandise Authorization (RMA) number.

Complete the RMA request form or send an email to rma@diskloop.com to obtain your Return Merchandise Authorization (RMA) number.

Prepare Your Package:

Securely pack the item in its original packaging. Also, make sure to include proof of purchase and the RMA number inside the package.

Carefully place the item in its original packaging. Be sure to include your proof of purchase and clearly reference the assigned RMA number inside the parcel.

Ship the Item To:

Diskloop

Attn: Returns, RMA #

2701 Claude Dove Dr Las Cruces

NM 88011

United States

Shipping Costs and Method:

Return shipping expenses are the customer's responsibility. We suggest selecting a trackable shipping service to confirm safe delivery.

After dispatching the package, please forward the tracking details to support@diskloop.com along with the relevant information so we can monitor the return.

If you require further assistance, please contact us at support@diskloop.com.

Non-Eligible Return Conditions:

Returns will not be accepted under the following situations:

Buyer’s Remorse: Products are not eligible for return solely due to a change of preference. Customers are encouraged to review their order carefully before completing the purchase.
Price Differences: Requests based on discovering a lower price after the transaction has been completed will not be approved.
RMA Discrepancies: The item received must correspond exactly with the information submitted in the approved RMA request.
Altered or Physically Damaged Items: Products exhibiting signs of misuse, physical damage, unauthorized modification, or repair attempts do not qualify for return.

Refund Processing Terms:

After the returned product has been received and evaluated, we will proceed with issuing a refund to the original form of payment. Refund transactions are generally completed within 8–10 business days, and a confirmation notification will be sent via email once the process has been finalized.

Order Cancellation Policy and Conditions:

You cannot cancel orders after they have been processed or shipped. If you ask to cancel before processing, a 15% cancellation fee will apply to cover restocking and refund costs.

Delayed or Unreceived Refund Assistance

If your refund has not yet been reflected, please take the following steps:

Review Your Bank Statement: Processing timelines can differ depending on your financial institution.
Consult Your Card Issuer: Certain banks may require up to 30 days to officially post refunded amounts.
Contact Our Team: If the above actions have been completed and the refund is still outstanding, please email accounts@diskloop.com for additional support.

Special Provisions and Considerations:

We recognize that unique situations may arise. If you receive a faulty or damaged item, please contact our support team at support@diskloop.com so we may assist you promptly.

Claims for Defective or Damaged Merchandise:

If you receive a defective or damaged item, contact us right away for a refund or exchange. We will review the issue and let you know the next steps.

Incorrect Shipping Information Policy:

If an inaccurate delivery address has been submitted, please notify us promptly at support@diskloop.com.

While we will make reasonable efforts to assist, modifications cannot be assured once the order has been processed or dispatched.

Customers assume responsibility for any delays, misplaced shipments, or additional charges resulting from incorrect address details.

Restocking Fee Policy and Conditions:

Under certain circumstances, restocking charges may be applicable:

Incorrect Shipment: No restocking fee will be imposed if an incorrect item was sent.
Defective or DOA Products: Items reported as defective or dead on arrival (DOA) will be examined by our technical team.

If a defect is verified, a full refund or replacement will be provided.
If the product is found to be fully functional, a restocking fee of up to 25% may be assessed.

Opened New or Factory-Sealed Items: Products sold as new that are returned with opened packaging may be subject to a restocking fee of up to 50%.
Ordering Errors or Unwanted Items: Returns resulting from customer ordering mistakes or change of preference will be accepted within 15 days of delivery, provided the product remains unused, in original condition, and factory sealed. A restocking charge of up to 25% or a minimum fee of $25 will apply.

For further clarification or assistance, please contact our support team.

Phone: 888-383-1914
Email: support@diskloop.com

Frequently Asked Questions (FAQs):

How can I obtain an RMA number?

To begin the return process, please visit our website and submit an online request to receive your RMA number. You will need your original sales order or invoice number, which was issued at the time of purchase. If you encounter any difficulties, feel free to contact us at 888-383-1914 between 9:00 AM and 5:00 PM MST, Monday through Friday, and our team will be happy to assist you.

Am I responsible for return shipping if my order originally included free shipping?

If you decide to return a non-defective product that initially qualified for free shipping, you will be required to pay the cost of sending the item back.

If you’re returning a defective product that was shipped for free, Diskloop will cover the return shipping with standard ground service. If you want faster shipping for a replacement, you’ll need to pay any extra shipping costs.

What if the product I want to return has been discontinued?

If the item you are sending back for replacement is no longer available or has been discontinued, we will provide one of the following solutions:

A similar replacement product, subject to availability.
A refund equal to the original purchase price. Refunds are issued by our RMA Department and credited to the original payment method.

We regret any inconvenience this situation may create and appreciate your understanding.

Can I exchange my RMA item for a different product?

RMA exchanges are limited to a replacement of the identical product only. If your item is covered under warranty and confirmed defective, you may request a replacement through the RMA process. Exchanges for completely different products are not permitted.

Am I required to return all accessories with my RMA submission?

Yes. The product must be returned with all original accessories, packaging materials, tags, labels, and manuals included. If any components are missing or replaced, additional restocking charges may apply, or the return request may be declined.

Why hasn't my refund been posted to my account yet?

After a refund is processed, it may take up to 5 business days to appear in your account. Processing times can vary, and some banks or credit card issuers may require additional time to complete the transaction.

If the credit does not appear after 5 business days, please review your bank statement and recent transaction history. Should the refund still be unavailable, contact your bank or card provider for clarification. For further support, you may also email us at support@diskloop.com.

I’ve shipped my return, but the RMA status has not been updated. What should I do?

After your package has been sent, please allow up to 5 business days for it to be received, reviewed, and updated to “In Process” on the RMA status page.

If the status remains unchanged after 5 business days, we recommend contacting your shipping carrier to verify delivery. Should you still need assistance, please call us at 888-383-1914 between 9:00 AM and 5:00 PM MST, Monday through Friday, and our team will be glad to help.

Are there products that are not eligible for return?

Certain items may be subject to an Exception Warranty and are not eligible for return. We encourage customers to carefully review the product listing and warranty information prior to completing a purchase.

In addition, returns will not be accepted for the following:

Products damaged due to misuse, neglect, or unauthorized alterations.
Software, license keys, or digital goods, once they have been activated.
Items returned without essential components, accessories, or original packaging.

If you are uncertain about your item’s eligibility, please contact our sales team at 888-383-1914 for clarification.