Shipping

At Diskloop, we know you look forward to getting your orders fast and hassle-free. We do our best to ship them out quickly, but sometimes delays happen because of weather, holidays, or carrier issues.

Shipping Operations:

Once you place an order, our team promptly verifies, securely packs, and transfers it to our delivery partners. You will receive a confirmation email with tracking details as soon as your package ships.

Order Processing Timeline:

Orders submitted before 2 p.m. MST on a business day are generally processed the same day.
Orders received after this cutoff are handled on the following business day.
Processing times may increase during peak seasons or periods of high order volume.

Some products may require additional handling time due to their type, stock status, or specific requirements. Orders containing backordered or personalized items may also experience longer processing times.

Available Shipping Methods:

We provide several delivery options to meet your needs:

Standard Shipping (5–7 Days): Delivery within the United States (Order before 2 p.m. MST)
Expedited 3-Day Shipping: Quicker delivery within the United States (Order before 2 p.m. MST)
2-Day Shipping: Priority service for time-sensitive purchases (Order before 2 p.m. MST)
Next-Day Shipping: Overnight delivery within the United States (Order before 2 p.m. MST)
Priority Overnight Shipping: Scheduled delivery by 10:30 a.m. (Order before 2 p.m. MST)
International Delivery (Including Canada and Puerto Rico): Shipped via FedEx International or DHL (Order before 2 p.m. MST)
Military Addresses (APO/FPO): Dispatched through Registered Mail. Delivery times may vary.
Saturday Delivery: Available for orders placed before 2 p.m. MST on Friday. Additional delivery fees apply.

For customized shipping arrangements, contact our sales team at [sales@diskloop.com].

Shipping Providers:

We collaborate with established carriers to provide dependable and secure delivery services. Our primary shipping partners include:

UPS
USPS
FedEx
DHL

Additional Charges:

Certain items may be subject to extra handling costs depending on their size, weight, or delivery destination. When applicable, these fees will be clearly outlined during the checkout process.

Overseas Shipping:

Diskloop offers international delivery through FedEx International and DHL. Customers are responsible for any duties, taxes, or customs charges required by their country. Delivery times for international orders may vary depending on location and customs processing.

Apo/Fpo Deliveries:

We also ship to APO and FPO addresses. Please allow 5–10 business days for delivery, as transit times can be longer due to logistical constraints.

How To Monitor Your Shipment?

After your order has been dispatched, a tracking number will be sent to your email. You can follow your package using the carrier’s official website or contact them directly:

FedEx: +1-800-463-3339 | FedEx
DHL: +1-800-225-5345 | DHL
UPS: +1-800-742-5877 | UPS
USPS: +1-800-275-8777 | USPS

Troubleshooting Tracking Issues:

If your tracking number isn’t showing updates, your package may still be in transit, or some items from your order may have shipped separately. Please allow 24–48 hours for the tracking information to refresh. If the problem continues, contact our shipping team for support at 888-383-1914.

Delivery Rescheduling Instructions:

If you need to adjust your delivery with FedEx or DHL, please check the InfoNotice left by the carrier. You can use the notice or visit the carrier’s website to select a new delivery time.

Ensuring Accurate Shipping Information:

To prevent delays, please double-check that your shipping address is entered correctly at checkout. Incorrect details may result in extra charges or delayed delivery. If you need to update your address after placing an order, contact us right away. Please note that changes cannot be guaranteed once the order is being processed.

Handling Damaged Or Missing Shipments:

Reporting A Damaged Parcel:

If your order arrives damaged:

Examine the item immediately upon receipt.
Take clear photos of the damage and the packaging.
File a claim directly with the carrier.
Notify Diskloop with your order number and claim information.

Reporting A Missing Item:

If any item is missing from your order:

Check tracking information to see if it was shipped separately.
Review the packing slip to confirm all items were included.
Contact Diskloop Shipping Support if the item remains missing.

Call our Shipping Support team at 888-383-1914 for additional help.